Samsung HiPath digital phone systems

back Back

DCS 408

The DCS408 is a flexible, modular system that keeps cost downs, as you only need to purchase the solution that your organisation needs.

Up to 12 ports are available on the DCS408 with ISDN connectivity for faster, smoother access to online services such as email and the Internet as features such as Caller ID display (CLI) and direct dialing (DDI) to an individual extension.

Operator and group working can also ensure calls are handled efficiently within your organisation.

A key benefit of the DCS408 is ease of use with effective features available at the touch of a button, such as: speed dialing, redialing, call forwarding for when you are engaged or unavailable, and call pick-up that enable users to answer colleagues calls from their own handset. In addition, trunk-to-trunk transfer and call diverts allows calls to be seamlessly forwarded to external destinations such as mobile phone, domestic number or even another office.

DCS 816

In today's competitive environment, your success depends upon providing an efficient and responsive service. This means ensuring that your organisation is ready to react to the needs of your customers.

The DCS816 is a flexible, modular system that keeps cost downs, as you only need to purchase the solution that your organisation needs. Up to 16 extensions are available on the DCS816, with ISDN connectivity for faster, smoother access to online services such as email and the Internet and features such as Caller ID display (CLI) and direct dialing (DDI) to an individual extension. Operator and group working can also ensure calls are handled efficiently within your organisation.

A key benefit of the DCS816 is ease of use with effective features available at the touch of a button, such as: speed dialing, redialing, call forwarding for when you are engaged or unavailable, and call pick-up that enable users to answer colleagues calls from their own handset.

OfficeServ12

The OfficeServ12 system is designed to meet all of your communication needs not just now but well into the future. The OfficeServ12 has all of the features of the larger products in the family but now gives you cost effective networked features for even the smallest of offices. The OfficeServ12 can link to your head office via a simple BroadBand connection and act as extensions off your switchboard. You can also connect Analogue or ISDN lines so you can still have a local number. This will allow your users at this site to have access to the main system for call handling, voicemail and up to 140 system facilities. It will also allow you to make use of WiFi connectivity for Digital Cordless handsets as well as WiFI enabled devices such as Laptop's and PDA's. All of this is now available at extremely cost effective prices.

  • 4 Digital Extensions
  • 5 Analogue Extensions
  • 4 ISDN2 circuits or 4 Analogue lines
  • WiFi Dect & WiFi Data compatible
  • Support for ADSL service
  • Door entry facility
  • Music on hold
  • Night service
  • Least cost routing
  • Remote maintenance and diagnostics
  • Voicemail & Auto Attendant option

Officeserv 7200 range

Flexibility is a key feature of the OfficeServ range, offering you the benefit of a bespoke solution to meet the individual needs of small and medium-sized businesses and organisations. Incorporating IP, enhanced Networking technology and a secure data communications infrastructure, the OfficeServ 7200 can support up to 144 extensions per node, with the ability to intelligently link systems across multiple sites.

In addition, a range of ergonomic handsets are available for the OfficeServ 7200 to provide for each user 's precise needs - from making and receiving calls forwarding and paging, to individual IP addressing and simple navigation through the system's extensive list of features.

The following are just a few of the benefits of using an OfficeServ 7200:

  • Modular design for efficient scale. The system can grow as your business grows allowing you to protect your initial investment.
  • Location independence. Mobile and home-working solutions let you attract the best people without losing control and employees are more productive and better connected.
  • Multi-site applications. Your business applications work across all sites, informal call centres work as a single cohesive unit, operators and supervisors can monitor and assist a dispersed virtual team and are more productive.
  • Control costs. Install and manage remote sites without leaving your office, implement centralized cost tracking, security alerts and departmental billing and so reduce the total cost of ownership.
  • High-end features. The OfficeServ 7200 makes deployment simple without sacrificing features and functionality for your mission-critical business applications eg security systems, policy management and advanced telephony.

iDCS 100

The iDCS 100 has everything you need to take your business to the next level. With cutting edge networking capabilities, you can link a remote location to operate transparently as a single entity. Voice Over Internet Protocol (VoIP) offers state-of-the-art convergence technology that allows you to make voice calls over your existing intranet. Based on international design requirements, the iDCS 100 telephone system is flexible enough to satisfy any configuration requirements you may encounter. Its ability to support ISDN PRI trunks allows the full power of ISDN to be available at a competitive price. Add advanced voice mail and fax processing, along with Automated Attendant, and Uniform Call Distribution, and you have a phone system that is greater than the sum of its parts.

Whether your business telephone system needs can best be served by a few lines with many stations,or many lines with a few stations, the iDCS 100 has unique configuration capabilities that enable you to have it either way and always the way you want it. Working from a base of 8 digital key phone extensions, you can easily add analog lines, digital ISDN circuits, or ISDN stations for high speed Internet access.

  • Networking
    Connect to another iDCS 100 or iDCS 500 system so that all appear to be one common system with features like Desk to Desk Dialing, Centralized Voicemail, and Display features.
  • Voice Over Internet Protocol (VoIP)
    Provides a gateway for your local LAN, which can be connected to the internet, intranet (WAN), etc., allowing telephone calls over the data network.
  • Computer Telephony Integration (CTI)
    Allows the iDCS 100 and your personal computer to integrate on a local area network (LAN).
  • Smart Operator
    A software application that connects to the iDCS 100 CTI link and provides a PC based attendant console adjunct. It offers improved visibility of station status within the system, making directory searching easier. Smart operator provides users with features like 911 Alerting which allows the attendant to locate the 911 caller's origin within the network.
  • SmartCentre
    An Automated Call Distribution (ACD) reporting package that connects to the iDCS 100 CTI link and provides group status information to a reader board as well as a variety of printed reports showing current and historical data.
  • TAPI 2.1
    LAN based solution that allows the iDCS 100 to communicate directly with individual computers over the company computer network.
  • Automatic Call Distribution (ACD)
    Provides an economical call center application to the iDCS 100. When used in conjunction with SmartCentre, the following system features are available:
    • Call center operation
    • Real time call status monitoring
    • Historical reporting
    • Scheduling
  • Directory Names
    Each station, station group and outside line may be assigned to a directory name. In addition, speed dial numbers and outside numbers may be assigned directory names. With the Dial By Name feature, users can scroll through the list of names after searching for a match on the first letter of the name and then place the call by pressing a single button.
  • Station Pair
    This feature allows two telephones, such as a keyset and a cordless phone, to be "paired" so that they appear to act as the same station. Calls to the primary telephone will ring both telephones. Other features, such as Message Notification, DND, Call Back, Call Forwarding, and Class of Service, will follow the settings of the primary telephone.
  • Live System Programming
    The system can be programmed from any display keyset or by a personal computer either directly or connected to the internet, without interrupting normal system operation. There are three levels of programming: technician, customer, and station. The technician level has access to all programs and can allow the customer to access the system program as needed.
  • Station Message Detail Recording (SMDR)
    The system provides records of calls made, received and transferred. Connecting to a customer-provided printer or call accounting system to the iDCS 100 will allow collection and printing of these records.
  • Distinctive Ringing
    Users can determine the type of call received by the type of ring heard. Outside calls are designated by a single repeated ring, while internal calls have a double repeated ring.
  • SVMi-4 / SVMi-8
    The iDCS 100 can be equipped with either Samsung's proprietary voicemail/auto attendant cards. The SVMi-8 provides up to 8 ports of voice mail processing. Since these voice mails are integrated into your system they provide users with features such as one touch call record, answering machine emulation, voice box administration and interactive display prompts.
back Back